[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"faq-tree-en":3},{"tabType":4,"title":5,"subTitle":6,"show":7,"expand":7,"classifys":8,"contents":63},1,"General FAQ","Find comprehensive answers about our specialized medical services, proce...",true,[9,18,30,42,51,57],{"classifyName":10,"contents":11},"Getting started",[12,15],{"question":13,"answer":14},"Why seek medical care in China?","\u003Cp>China offers a rare combination of advanced medical capability, large-scale clinical experience, and cost efficiency. Treatment costs are substantially lower than in many developed countries—not because standards are lower, but because China's healthcare system operates at a different scale. Leading hospitals invest in internationally advanced technology, while high patient volumes allow specialist teams to build exceptional depth of experience in complex procedures. Centralized procurement of medicines and medical devices, competitive domestic manufacturing, and more efficient operating costs further reduce the financial burden on patients.\u003C\u002Fp>\u003Cp>The difference can be substantial. A full course of CAR-T cell therapy in China may cost less than half the price typically charged in the United States. Across more than 30 major procedures—including proton and heavy-ion therapy, coronary artery bypass surgery, joint replacement, IVF, and dental implants—international patients may save approximately 50% to 87% compared with U.S. prices. Institutions such as the Shanghai Proton and Heavy Ion Center combine advanced technology, established clinical protocols, and extensive treatment experience. China is therefore not simply a lower-cost option; for suitable patients, it can offer access to sophisticated care, experienced medical teams, and exceptional overall value.\u003C\u002Fp>",{"question":16,"answer":17},"What services does LumaLink Global provide?","\u003Cp>LumaLink Global supports international patients in navigating medical care in China. Depending on your situation and the type of support required, we could help organize medical records for clinical review, identify and coordinate with appropriate hospitals and specialist teams, arrange appointments, provide medical interpretation and document translation, assist with documents required for visa applications, coordinate airport transfers and local transportation, provide on-site support during hospital visits, and arrange post-treatment follow-up.\u003C\u002Fp>\u003Cp>Before any service begins, we will clearly confirm the scope of support, fees, and delivery arrangements with you.\u003C\u002Fp>",{"classifyName":19,"contents":20},"Before You Travel",[21,24,27],{"question":22,"answer":23},"What visa do I need to seek medical care in China?","The visa or visa-free entry policy that applies to you depends on your nationality, passport type, length of stay, and the entry policies in effect at the time. If you need to apply for a visa, we can help prepare any available appointment confirmations, invitation materials, or other supporting documents based on the hospital and service arrangements.",{"question":25,"answer":26},"What if I do not speak Chinese?","Some hospitals have international patient services departments or can provide foreign-language services. Depending on the services you select, we can also arrange medical interpretation to support communication with the hospital during appointment coordination, consultations, examinations, hospital admission, and discharge. We will confirm the available languages, service times, and scope before you travel. AI-based speech or text tools may be used as aids, but they do not replace human interpretation for important medical conversations.",{"question":28,"answer":29},"Can a family member or caregiver accompany me?","Usually, yes. Please tell us before you travel how many people will accompany you and what support they may need. These arrangements must comply with hospital visiting policies and visa requirements and will depend on accommodation and transportation availability. Depending on the services you select, we can help coordinate airport transfers, accommodation, local transportation, interpretation, and other practical arrangements in China for accompanying family members or caregivers.",{"classifyName":31,"contents":32},"Cost & Insurance",[33,36,39],{"question":34,"answer":35},"What do the total costs usually include?","Costs generally fall into three categories: hospital medical charges, LumaLink Global service fees, and personal travel and living expenses. Hospitals generally charge patients directly for registration, consultations, tests, treatment, medication, hospitalization, surgery, and other medical care. Our fees for consultation, coordination, translation, in-person hospital assistance, airport transfers, and other selected services will be listed separately. Flights, accommodation, meals, and personal expenses are generally paid separately. Before services begin, we will explain the known costs and who each payment is made to.",{"question":37,"answer":38},"Can I use international health insurance?","\u003Cp>Whether you can use \u003Ca href=\"https:\u002F\u002Fwww.lumalinkglobal.com\u002Fen\u002Fblog\u002Fhealth-insurance-china\" target=\"_blank\">\u003Cspan style=\"color: rgb(56, 158, 13);\">international health insurance\u003C\u002Fspan>\u003C\u002Fa>, obtain preauthorization, or arrange direct billing depends on your insurance plan, insurer, hospital, and treatment. Within the agreed service scope, we can help you communicate with the hospital or insurer and prepare relevant materials. Your insurer must confirm coverage, reimbursement rates, and billing arrangements. We recommend verifying your insurance before finalizing the hospital and treatment arrangements.\u003C\u002Fp>",{"question":40,"answer":41},"How are rescheduling and refunds handled if my plans change or I cancel?","Please contact us as soon as possible. We will first review the hospital appointment, physician availability, airport transfers, accommodation, and other confirmed arrangements and, where possible, try to help you reschedule. Cancellation and refund amounts depend on costs already incurred, hospital and third-party policies, and the service agreement confirmed by both parties. We will explain any applicable charges, the refund method, and the estimated processing time before payment or before services begin.",{"classifyName":43,"contents":44},"Care in China",[45,48],{"question":46,"answer":47},"Can I receive medical reports in English?","Hospitals generally provide documents based on the care you receive, such as discharge summaries, test results, medical images, operative reports, medication instructions, and follow-up recommendations. Whether the hospital can issue these documents directly in English depends on its capabilities. If the hospital provides only Chinese originals, we can arrange translation services based on your needs. Hospital originals, English-language documents issued by the hospital, and translations prepared separately are different types of documents. Before submitting them to a hospital or insurer outside China, we recommend confirming the recipient's document requirements.",{"question":49,"answer":50},"How can I purchase medication in China or bring medication for personal use?","\u003Cp>Purchasing prescription medication in China generally requires an evaluation and prescription from a licensed physician at a Chinese healthcare institution. We recommend purchasing medication from a hospital pharmacy or another properly licensed pharmacy. When bringing medication into China for personal use, keep it in its original packaging and carry the prescription, a physician's letter, or other supporting documents. Quantity limits and entry requirements are subject to the customs and regulatory rules in effect at the time. Do not stop, switch, or adjust the dosage of any medication on your own.\u003C\u002Fp>",{"classifyName":52,"contents":53},"Follow-up",[54],{"question":55,"answer":56},"How is follow-up arranged after I return home?","After treatment, the hospital will provide discharge documents and follow-up recommendations based on your circumstances. Depending on the hospital's resources and the services you select, we can help coordinate remote follow-up with the original treating physician, translate relevant medical documents, and, with your authorization, help transfer records to your physician in your home country. The follow-up format, duration, fees, and physician availability will be confirmed separately as part of the service.",{"classifyName":58,"contents":59},"Safety & Emergencies",[60],{"question":61,"answer":62},"What if there's an emergency while I'm in China?","Call 120 immediately (China's 24\u002F7 national emergency hotline; say \"English\" to reach a translator). In major cities, ambulances respond in 5–15 minutes. You should also contact LumaLink Global using the emergency contact details provided when your service begins.",null]