Privacy Policy

At LumaLink, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our medical tourism services.

We may collect the following types of information:

• Personal Identification Data: Name, age, gender, nationality, passport details, contact information (email address, phone number).
• Health & Medical Data: Medical records, consultation details, diagnoses, treatment plans, and related medical conditions submitted by you to facilitate medical services.
• Financial Data: Payment information for services rendered, including billing addresses and transaction history.
• Usage Data: Information on how you interact with our website, including your IP address, browser type, pages viewed, and access times.

The information we collect is used to:

• Facilitate your medical travel arrangements, including visa processing and hospital admissions.
• Communicate with healthcare providers to develop personalized treatment plans.
• Provide customer support, such as translation services and logistics.
• Improve our website, services, and overall user experience.
• Comply with legal and regulatory obligations.

We do not sell your personal data to third parties. We only share your data with trusted partners, including JCI-accredited hospitals, assigned doctors, and service providers (e.g., translators, transport services) solely for the purpose of fulfilling your medical travel requirements. All partners are bound by strict confidentiality agreements.

We implement robust security measures, including encryption and secure servers, to protect your personal and medical data against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no transmission over the internet or electronic storage method is 100% secure.

You have the right to access, correct, update, or delete your personal data at any time. You may also withdraw consent for data processing where applicable. To exercise these rights, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with a revised "Last Updated" date.